Terms of Trade

The following page contains details of our terms of trade including accepted payment methods, shipping details and returns policy. For information on how to place an order and our record grading system please visit our FAQ section.

If you wish to request specific information about our terms of trade that you cannot find in the details below please email Classical Vinyl (UK) Limited at: info@classical-vinyl.com

Payment methods

Cash

• Cash (GBP Only)

Cheques

• Personal Cheques (UK Only)
• Bank / Cashiers Cheques
• Drafts
• International Money Orders (IMO)
• Travelers Cheques

Electronic Money Transfers

• BACS
• CHAPS
• SWIFT
• Other

Credit Card

• Credit card payments can be accepted via www.paypal.com

Shipping details

We ship records worldwide.

Once an order has been submitted shipping cost will be advised, the following table gives a rough guide to shipping costs (all prices are listed in UK Pounds Sterling):

Additional shipping notes:

• Shipping costs will be advised per package
• Packages with a combined LP value below GBP 30 are sent via standard airmail - Packages with a combined LP value above GBP 30.00 are sent via registered airmail (an additional GBP 4.25 is added to the shipping cost)
• Packages less than 2kg are sent via Royal Mail Small Package Service for overseas orders (for further details please visit www.royalmail.com)
• Packages more than 2 kg are sent via Parcel Force for overseas orders (for further details please visit www.parcelforce.com)

Returns

Please take the time to read our returns policy detailed below:

Classical Vinyl (UK) Limited takes record quality / grading very seriously and have an extremely good track record to prove it. The following terms cover records that are considered to be in sub standard condition (the record is in a lesser condition than detailed in the item description e.g. a record was listed as Near Mint and the buyer considers the item to be in VG condition):

• Shipping costs for returning the record are payable by the buyer - airmail must be used when returning faulty items from destinations other than the UK
• If a buyer considers a record to be in sub standard condition and not as described in the catalogue, Classical Vinyl (UK) Limited must be informed of this fact within 28 days of the purchase date
• Returns are not acceptable for good quality records that the buyer considers to have a poor recorded sound quality (particularly mono recordings) or records that have a high 'vinyl roar' when manufactured
• Returns are accepted when a genuine fault has been identified that was not indicated in the items catalogue listing
• Refunds will be issued for returned records that are received safely and verified as sub standard by Classical Vinyl (UK) Limited

If you wish to make a returns request, please use the following email: returns@classical-vinyl.com

Gift vouchers

Gift Voucher - Terms & Conditions:

• www.classicalvinyl.com gift vouchers must be redeemed on the www.classicalvinyl.com website, towards the purchase of eligible products listed in our online catalogue.
• Upon recieving your order confirmation email - please reply and present your voucher serial code to redeem (the voucher serial code is located on a strip on the back of the voucher).
• Gift vouchers have no cash redemption value and any amount not utilised will not be refunded.
• Normal www.classicalvinyl.com terms and conditions of purchase apply.
• One or more gift vouchers can be redeemed against an order.
• www.classicalvinyl.com is not responsible if a gift voucher is lost, stolen, destroyed or used without permission.